Willow Wings

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**Returns and Refunds Policy** Thank you for your purchase. We are committed to providing you with high-quality, handcrafted sculptures. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy below. **Eligibility for Returns:** * You may return an item within [Number] days of the delivery date. * The item must be in its original condition and packaging. * Custom or commissioned pieces are not eligible for returns unless they arrive damaged or defective. **Return Process:** 1. **Contact Us:** Please contact us at [Your Contact Information - Email or Phone Number] to initiate a return. Provide your order number, the item you wish to return, and the reason for the return. 2. **Return Authorization:** We will provide you with a return authorization and shipping instructions. 3. **Packaging:** Please repack the item securely in its original packaging to prevent damage during transit. 4. **Shipping:** Ship the item back to us using the provided shipping instructions. **Refunds:** * Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. * If approved, a full refund will be processed to your original method of payment. * Refunds may take [Number] business days to process, depending on your payment provider. **Owner's Expense Returns:** * Returns due to damage during shipping or a defect in the product will be at the owner's expense. * The returned item must be preferably in its original packaging. * We will provide a prepaid shipping label for these returns. * Please provide photos of the damage or defect when contacting us. **Non-Refundable Items:** * Custom or commissioned pieces, unless damaged or defective. * Items not returned in their original condition and packaging. **Damaged or Defective Items:** * If your item arrives damaged or defective, please contact us immediately with photos of the damage. * We will arrange for a replacement or refund at our expense.

All sculptures are shipped via freight service with delivery timeframes varying depending on location. We carefully package each sculpture using industry-standard materials to ensure its protection during transit. You will receive tracking information once your sculpture has been shipped.